Top One Facility Management Services ("Top One FM," "we," "us," or "our") operates the website https://toponefm.com. We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an inquiry, or interact with our online services.

1. Information We Collect

We collect information in two ways: information you provide to us directly and information collected automatically through tracking technologies.

A. Information You Provide Directly

• Contact Form Submissions: When you reach out to us regarding our services, we collect your Full Name, Email Address, Phone Number and any specific details provided in your Message.
• Newsletter Subscriptions: If you sign up for our newsletter, we collect your Email Address.

B. Information Collected Automatically

• Log and Device Data: When you browse our site, our servers automatically record information sent by your browser. This may include your Internet Protocol (IP) address, browser type and version, language preferences, operating system, and timestamp data.
• Usage Data: We collect information on how you interact with our website, such as pages viewed, time spent on pages, navigation paths, and referring URLs.

2. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic patterns, and improve site performance.

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They allow the site to remember your actions or preferences over time.

How We Use Cookies

Analytical/Performance Cookies: We use Google Analytics to collect aggregated, non-identifiable information about visitor behavior and web traffic. This helps us understand which pages are most useful and how to optimize site navigation.

Managing and Disabling Cookies

You can control or disable cookies through your web browser settings. Most browsers allow you to block, delete, or refuse cookies. Please note that disabling cookies may affect certain functionality or performance features of our website.

3. How We Use Your Information

We process your personal information for the following specific purposes:

• To Respond to Inquiries: Evaluating your facility management requests and contacting you via phone or email.
• To Send Updates: Delivering promotional information, service announcements, or newsletter tips (only if you have opted in).
• To Improve Our Website: Monitoring site usability, analyzing performance metrics, and securing our digital infrastructure.
• To Meet Legal Obligations: Complying with applicable laws, regulations, or valid legal processes.

4. Third-Party Service Providers

We share necessary data with trusted third-party service providers solely to facilitate our business operations:

• Web3Forms: Our contact and newsletter forms are processed through Web3Forms API to ensure secure routing of your messages to our team. Web3Forms handles form data strictly for submission delivery.
• Google Analytics: Used for analyzing web traffic and visitor demographics in an aggregated manner. You can learn more about Google’s privacy practices by reviewing the Google Privacy & Terms.
• WhatsApp: Our website includes direct links to initiate communication via WhatsApp. Any communications taking place on WhatsApp are governed by WhatsApp's independent Privacy Policy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Regional Privacy Rights and Compliance

A. India (Digital Personal Data Protection Act - DPDP Act 2023)

If you are located in India, we collect and process your personal data based on your explicit consent when you fill out our forms. Under the DPDP Act, you have the right to:

• Access a summary of your personal data being processed.
• Request correction, completion, or erasure of your personal data.
• Withdraw your consent at any time without affecting prior lawful processing.
• Nominate another individual to exercise your rights in the event of incapacity.

B. European Economic Area (GDPR)

If you reside within the EU/EEA, our legal bases for processing your data are Consent (for forms and newsletters) and Legitimate Interests (for site analytics and security). You have the right to:

• Request access to, rectification of, or erasure of your personal data ("Right to be Forgotten").
• Restrict or object to the processing of your data.
• Request data portability in a structured, machine-readable format.
• Lodge a complaint with your local Data Protection Authority.

C. California, USA (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to Know: You can request details on the categories and specific pieces of personal information we have collected.
• Right to Delete: You can request the deletion of your personal information collected by us.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

Note: Top One FM does not sell your personal data as defined under the CCPA.

6. Data Security and Retention

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, or comply with statutory retention obligations.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately for deletion.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our legal requirements or operational practices. The revised policy will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Lead: